User Service Agreement

Transportation Application for Mobile Device – Services Agreement

Chill Delivery Services Ltd. (“Chill”) will allow you to access and use the Services (as hereinafter defined) on the condition that you accept the terms and conditions set forth below in this online services agreement (the “Agreement“).

IMPORTANT – READ BEFORE ACCESSING OR USING THE SERVICES. BY SELECTING THE “I ACCEPT” BUTTON BELOW, OR BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU SELECT “I DO NOT ACCEPT,” ACTIVATION OF THE SERVICES WILL NOT BE PROVIDED. DO NOT SELECT “I ACCEPT,” ACCESS OR USE THE SERVICES UNTIL YOU HAVE CAREFULLY READ, UNDERSTOOD AND AGREED TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT WISH TO AGREE TO THIS AGREEMENT, DO NOT SELECT THE “I ACCEPT” BUTTON OR ACCESS OR USE THE SERVICES.

  1. Interpretation

In this Agreement, all references to “dollars” or “$” are to Canadian dollars unless stated otherwise. The insertion of headings is solely for convenience of reference and shall not affect the interpretation of any provision. Unless the context otherwise requires, words used herein importing the singular number only shall include the plural and vice versa, and words importing the use of any gender shall include all genders. Where the word “including” is used in this Agreement, it means “including without limitation”. References to the word “Section” means the numbered sections of this Agreement.

  1. Term

This Agreement shall be effective upon your agreeing to be bound by the terms of this Agreement and shall continue in effect unless terminated in accordance with the provisions set out herein (the “Term”).

  1. License

Subject to this Agreement and the payment of Fees (as hereinafter defined), Chill hereby grants you a non-exclusive, non-transferable, non-sublicensable, worldwide right to access and use the Services solely for your own personal use during the Term (the “License“). You acknowledge that in order to implement and provide the Services, these may be made available or accessed in connection with third party service providers that Chill does not control and will have different terms of use and privacy policies.

  1. Copyright and Trade-marks

All content included on the Site (including, without limitation, the design, text, software, graphics, trade-marks, service marks, logos, slogans and internet domain names as well as any audio or video), and any selection or arrangement thereof (the “Content“), is the exclusive property of Chill or its licensors and is protected by international copyright, trade-mark, service marks, patents, or other proprietary rights and laws. All such rights therein are expressly reserved by Chill.

None of the Content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission of Chill. Chill name and logo are registered trade-marks and copyrights of Chill Inc.

  1. Services Provided

The services are an online technology application that facilitates your access to transportation arrangements with an independent third-party driver and their vehicle (the “Services”). You may access the Services for personal use from any mobile or personal device once you have downloaded the App.

Chill does not itself provide transportation services. Chill shall not be liable for the act or omission of any third party driver with whom you retain to provide transportation, including without limitation any issue with respect timely pick-up or route choices.

Note that your access to the Services when using your mobile or personal device is subject to any terms and conditions of the agreement with your third party mobile or personal device provider, including network or wifi access.

Payment

All Charges for use of the Services are due immediately upon completion of the transportation and the payment process shall be facilitated by Chill in accordance with the designated payment method you designated in your User Account, following which a receipt shall be emailed to the email address on your User Account. If your payment method has expired, Chill may use the secondary payment method you have designated in your User Account. Chill may change the Fees for the Services at any time, and you hereby acknowledge and agree that certain times and locations may contribute to a high demand for the Services, which in turn may increase the Fees charged from time to time. You may receive an estimate of the Fees prior to requesting the Services and may either reject the request or confirm the request. Regardless of whether you read the estimate or not, if you confirm your request for the Services, you shall be liable for payment. You may cancel the Services at any time prior to the arrival of a driver, subject to any applicable cancellation fee. Through the help of our technology platform and GPS coordinates confirming that driver has arrived at your pickup location and waited for a minimum of four (4) minutes and you either are no longer at the location or are late, then an automatic charge of $7 will be applied on customer. If you are longer at the location, the ride may be cancelled by the driver. Followiing the completion of your ride, you shall have the opportunity to rate your driver and in turn your driver shall also have the opportunity to rate you as a rider. An automated screen will appear in the app asking you how your ride was and to rate your driver on a sliding scale. You may, at your sole discretion, also add a tip to the fare if you wish to do so. If you had any concerns about your ride, we encourage you to contact the driver to explain your concerns so he or she has an opportunity to remedy it for you.

Eligibility

The Services may not be sublicensed and are only available to individuals who are at least 18 years old. You represent and warrant that you are an individual, you are of legal age to form a binding contract, and that all registration information you submit is accurate and truthful. Chill may, in its sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Services is revoked in such jurisdictions.

  1. User Conduct

In consideration of the availability and your use of the Services, you agree to comply with the terms of this Agreement and all applicable laws when using the Services. You acknowledge that Chill may investigate any violations of law and may cooperate with law enforcement authorities in prosecuting users in this regard. In addition, unless otherwise permitted as part of the Licensed Rights, you agree not to:

(a) post, transmit, link to, or otherwise distribute any materials, information or content constituting, advocating or encouraging conduct that would constitute a criminal offence or give rise to civil liability, or otherwise use the Services in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying the Services or the Internet;

(b) post, transmit, link to, or otherwise distribute any inappropriate, profane, defamatory, infringing, obscene, indecent, threatening, harassing, or unlawful material or information;

(c) post, transmit, link to, or otherwise distribute any information, materials or content (including for greater certainty, software) which contains a virus or other harmful or disruptive component;

(d) interfere with the security of, or otherwise abuse, the Services, system resources, accounts, servers or networks connected to or accessible through the Services;

(e) use or attempt to use another’s account, password or other information without the prior written authorization of Chill, or create or use a false identity for use in connection with the Services;

(f) access the Services for the purposes of monitoring availability, performance or functionality, or for any other benchmarking or competitive purpose;

(g) access the Site by means other than through the interfaces provided by Chill for use in accessing the Site;

(h) attempt to obtain unauthorized access to the Services or portions of the Services which are restricted from general access;

(i) implement or cause to be implemented, any programs or coding for data mining, indexing, scraping, surveying any portion of the Services or unduly burdening or hindering the functions or operations of the Services or any part thereof.

(j) transfer the Services or any right to use the Services to any third party, or grant any rights in or access to the Services in any form to any other person or entity; or

(k) exercise any rights with respect to the Services other than those expressly granted in this Agreement.

  1. Account Security

To place an order to use the Services, you must create an account by downloading the App or the website link to your mobile device, tablet, laptop or computer and you must be the credit card holder to use the Services. We will retain your account information for the purpose of providing our Services to you.

By using the Services, you shall not (i) select or use as a User ID of another person with the intent to impersonate that person; (ii) use a User ID subject to any rights of a person other than you without appropriate authorization; or (iii) use a User ID that is otherwise offensive, vulgar or obscene. Chill reserves the right to refuse registration of, or cancel a User ID in its sole discretion. You are solely responsible for activity that occurs on your account and shall be responsible for maintaining the confidentiality of your Chill password. You agree to (a) notify Chill immediately if you suspect or become aware of any unauthorized use of your User ID or other breach of security, (b) notify Chill immediately if you lose your User ID, and (c) ensure that you exit from your account at the end of each session. You shall never use another user’s account without such other user’s express permission.

  1. Account

In order to access the Services, you will need to set up an account which will require you to submit certain personal information and payment information for the purpose of using and paying for the Services. You shall provide updated, accurate account information and you shall be responsible for all activity that occurs on your account, including maintaining the confidentiality of your username and password. If you payment details have expired, this may result in your inability to use the Services or may result in the termination of the Services provided to you.

Once your account is set up, you may start using the Services. Depending on vehicle availability at the time you request the Services, you may choose between three types of cars and the application will show the third party driver name, a photograph of the driver, the vehicle model and license plate number and estimated minutes until arrival. Customer may contact driver to determine when the driver will arrive or if there is any problem coming to Customer’s pick-up location. Please note that, no customer or drivers phone numbers are visible. We mask those numbers and instead use a VOIP telephony system (voice over IP) to facilitate the communications. We highly discourage both customers and drivers not to disclose their personal phone numbers to each other, as this will be considered breach of our service/agreement

Upon arrival of the third party vehicle, You shall commence your ride and once the trip ends following your arrival at the designated delivery address, an electronic receipt is pushed to your email inbox summarizing the transaction details of distance, time, and total charge.

  1. Gift Accounts and Fees

There are no charge fees to initiate user accounts. Total fees are calculated on the followings, we have 3 types of cars: Chill regular, Chill SUV & Chill Special. These rates are subject to change any time without notice to you. Customers must also pay applicable tax (GST/PST etc).

Chill Regular

– Initiation fare: $2.25; plus $0.85 per trip km and $0.15 per minute on trip

Chill SUV

– Initiation fare: $3.00, plus $1.65 per trip km, $0.20 per minute on trip

Chill Special

– Initiation fare: $5.25, plus $2.00 per trip km, $0.25 per minute on trip

  1. Tax

Chill does not make any representations or warranties with respect to tax obligations or consequences that may result from your use of this Site and the Services. You acknowledge that Chill is not obligated to provide you with documentation or maintain records of your transactions for tax reporting purposes.

  1. Termination

You may terminate the Services at any time. In the event of a breach of this Agreement, Chill may, in its sole discretion, terminate all access to, or use of the Services. Upon the termination of this Agreement you shall cease using the Services and accessing the Site. If this Agreement is terminated by Chill for beach of the Agreement, Chill shall not be obligated to retain any Content or information from a your account or User ID. Chill shall not be liable for any loss of Content or information.

CHILL RESERVES THE RIGHT TO REFUSE SERVICES TO ANY USER FOR ANY REASON, SUSPEND SITE USE, REMOVE OR EDIT CONTENT, OR TERMINATE ACCOUNTS IN ITS SOLE DISCRETION.

All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

  1. Liability Disclaimer

THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS. CHILL EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. CHILL MAKES NO WARRANTY THAT: (I) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (II) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE; OR (III) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR MOBILE OR PERSONAL DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

YOU ARE HEREBY LIABLE FOR ALL COSTS AND EXPENSES FOR THE REASONABLE REPAIR OR CLEANING FOR DAMAGE TO THE INTERIOR OR EXTERIOR OF THE DRIVER’S VEHICLE OR ANY OTHER PROPERTY IN RELATION TO YOUR USE OF THE SERVICES. PAYMENT FOR REASONABLE COSTS MAY BE COMPLETED USING THE PAYMENT METHOD DESIGNATED ON YOUR ACCOUNT WHICH SHALL THEN BE TRANSFERRED TO THE THIRD PARTY DRIVER OR THE REPAIR OR CLEANNG SERVICE PROVIDER.

  1. Limitation of Liability

CHILL AND EACH OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES AND OTHER RELATED ENTITIES, CONTRACTORS, AGENTS, REPRESENTATIVES, SUCCESSORS AND ASSIGNS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF CHILL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), IN CONTRACT (INCLUDING FUNDAMENTAL BREACH), TORT (INCLUDING NEGLIGENCE) OR ANY OTHER CAUSE OF ACTION, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICES; (II) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (V) REFUNDS REQUESTED DUE TO THE CANCELLATION OF ANY TRANSPORTATION OR TERMINATION OF THE SERVICES (VI) ANY OTHER MATTER RELATING TO THE SERVICES. THIS LIMITATION OF LIABILITY APPLIES, WITHOUT LIMITATION, TO (I) ANY DAMAGES OR INJURY CAUSED BY ANY ERROR, OMISSION OR OTHER FAILURE OF PERFORMANCE BY CHILL, ITS AFFILIATES AND BUSINESS PARTNERS; (II) ANY INTERRUPTION, DEFECT OR DELAY IN OPERATION OR TRANSMISSION, INCLUDING COMMUNICATION LINE FAILURE; (III) ANY COMPUTER VIRUS; AND (IV) ANY THEFT,

DESTRUCTION OR ALTERATION OF, OR UNAUTHORIZED ACCESS TO OR USE OF, ANY ELECTRONIC RECORDS OR DATA.

CHILL HAS NO LIABILITY TO YOU RELATED TO ANY TRANSPORTATION PROVIDED TO YOU BY THE THIRD PARTY DRIVERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS AND CONDITIONS.

IN ANY EVENT, CHILL’S TOTAL LIABILITY FOR ANY AND ALL DAMAGES WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES FROM ANY CAUSE, INCLUDING CONTRACT LIABILITY OR CHILL’S NEGLIGENCE, ERRORS, OMISSIONS, STRICT LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY SHALL NOT, IN THE AGGREGATE, EXCEED THE FEES ACTUALLY RECEIVED BY CHILL FROM YOU IN THE 12 MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT THAT LED TO SUCH DAMAGES.

  1. Indemnity

You agree to indemnify, defend and hold harmless Chill and each of its officers, directors, employees, affiliates and other related entities, agents, representatives, successors and assigns from and against any claims, actions or demands, including legal and accounting fees arising from your access to and use of the Services, any violation of this Agreement by you or any third party using your account or any violation of applicable law or rights properly belonging to another party by you.

  1. Confidential Information

You acknowledge and agree that the Services were developed at considerable time and expense by Chill and is confidential to and contains trade secrets of Chill. You agree to maintain the Services in the strictest of confidence and not to disclose or provide access thereto to any other person.

  1. Ownership of Data

All the data submitted by you to Chill (the “Data”) is owned by you. Upon written request, Chill will remove any Data owned by you from its network. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and right to use of all Data submitted by you for use in connection with the Services and Chill shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Data. However, by using the Services, you grant Chill a worldwide, perpetual, irrevocable, transferrable, royalty-free license, including the right to sublicense, to use, modify, copy, create derivative works from, distribute, and reproduce in any manner such Data without the requirement for any payment or reimbursement to you or anyone else. You shall not provide Data that is offensive, obscene, hateful, threatening or violent, or otherwise unlawful including without limitation, defamatory or libelous. Chill may remove Data at its discretion for any reason with or without notice to you.

Intellectual Property

You do not acquire any intellectual property or other proprietary rights, including patents, designs, trade-marks, copyrights or other rights in any confidential information or trade-secrets in or relating to the Services or any part thereof. Furthermore, you do not acquire any rights in or related to the Services or any part thereof, other than the rights expressly licensed to you under this Agreement.

  1. Privacy and Protection of Personal Information

Chill respects the privacy and confidentiality of your personal information. Chill does not collect your personal information, except where you provide such information in the course of using the Services or submitting Data. By submitting personal information to Chill through the use of the Services, you acknowledge and agree that you have consented to the collection, use and disclosure of that personal

information as specified on any collection form. The general policies of Chill with respect to the collection, use and disclosure of personal information are reflected in Chill’s privacy policy, found at https://www.chilll.ca (the “Privacy Policy“) and any questions in that regard may be directed to Chill’s privacy officer (as identified in the Privacy Policy). Should Chill change its Privacy Policy, the revised policy will be posted prominently on Chill website located at https://www.chilll.ca or it will be otherwise brought to your attention.

  1. Changes to Terms and Conditions

Chill reserves the right to modify, add to, delete from, alter or update this Agreement (each a “Change”) without notice at any time. Any Changes will be posted to https://www.chilll.ca and it is your responsibility to ensure that you are aware of any such Change from time to time. Changes will become effective 24 hours after they are first posted and you will be deemed to have accepted any Changes if you continue to use the Services after that time. Any Changes made in respect of Fees pursuant to Section 12 shall take effect upon 48 hours.

  1. Notices

Except as otherwise provided in this Agreement, all notices or other communications hereunder shall be deemed to have been duly given when made in writing and provided by means of a general notice on the Services, or by electronic mail to your email address in your User Account, delivered by person, by courier or deposited in the mail, postage prepaid, registered mail, return receipt requested, and addressed to you at the billing address supplied to Chill by you, and to Chill at #3, 424 11 Ave N.E Calgary, AB. T2E 0Z3. In addition to the foregoing, Chill may, at its option, give you any notice under this Agreement electronically, and such electronic notice shall be deemed to have been duly given when transmitted to an address provided by you to Chill.

  1. Severability

This Agreement shall operate to the fullest extent permissible by law. Each provision of this Agreement is intended to be severable and if any provision is determined by a court of competent jurisdiction to be illegal or invalid or unenforceable for any reason whatsoever, such provision shall be severed from this Agreement and will not affect the legality or validity or enforceability of the remainder of this Agreement or any other provision hereof.

  1. Waiver

The waiver by a party of a breach of this Agreement shall not be effective unless in writing executed by such party and shall not be construed as a waiver of any subsequent breach of the same or any other provision, nor shall any delay or omission by a party to exercise any of its rights or remedies operate as a waiver of any right or remedy.

  1. Force Majeure

Neither party shall be liable for any delay or failure to perform to the extent due to causes beyond its reasonable control.

  1. Assignment

You shall not assign, transfer, delegate or otherwise dispose of, whether voluntarily or involuntarily, by operation of law or otherwise, this Agreement or any of its rights or obligations under this Agreement without the prior written consent of Chill, in its sole discretion. Any purported assignment, sale, transfer, delegation or other disposition by a party, except as permitted herein, shall be null and void. Chill may assign this Agreement without your consent.

  1. Governing Law

This Agreement shall be deemed to have been made and performed exclusively in Alberta and shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein without regard to conflict of laws principles. You agree to submit to the exclusive forum, jurisdiction and venue of the courts of Alberta for any claim related to this Agreement and you agree not to bring any action, suit or proceeding against Chill, its officers, directors, employees, affiliates and other related entities, agents, representatives, successors and assigns in any jurisdiction other than Alberta.

  1. Survival

The terms, conditions and warranties contained in this Agreement that by their sense and context are intended to survive the performance hereof shall so survive the completion of performance, cancellation or termination of this Agreement.

  1. Entire Agreement

This Agreement and Chill’s Privacy Policy, together, constitute the entire agreement between you and Chill with respect to the Services. Chill’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right of Chill.

ALL RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED